Current status: All services are running normally.

Past Downtime Reports

Despite our very best efforts, technology hiccups do happen. For the purposes of transparency below is the log of occasional downtime periods that have occurred with Digesto.

  • 2022 03 02 8:00 AM EST to 2022 03 03 11:43 AM EST - Delayed Digest Delivery

    We're still investigating an issue that caused a delay in Digest delivery during this downtime. All Digests scheduled to run during this period have been delayed until the end of the downtime period. We're still investigating the root cause for this issue. Our alarms system also failed to send out the expected notifications. These alarms are still being reviewed and tested.

  • 2022 02 24 11:35AM EST to 12:10PM EST

    Digesto application was inaccessible, following a downtime at our upstream provider. Note that despite the application being inaccessible, all backend Digest processing did run normally.

  • 2022 01 19 - around 6:22AM UTC Server Errors at login.
    One of our upstream, vendors Chargebee has experienced High Error Rats due to database congestion causing 504 Gateway Time-out Errors.

  • 2021 12 09 - Log4J / Log4Shell Vulnerability

    On Dec 9th 2021 a critical vulnerability was uncovered in Log4J. Please note that Digesto does not use this framework and therefore, it is not directly affected by this threat. We have also confirmed that our upstream vendors have applied mitigation measures and we believe that these mitigations should cover with what is currently known about these vulnerabilities.

  • 2021 09 06 15:00PM Limited Interruption on Personalized Digests delivery
    Digesto Personalization service interruption occurred from 2020 09 06 at 15:00 UTC. Personalized Digests delivery was interrupted and related email delivery jobs where delayed until 2020 09 07 15:34 UTC. Only 2 clients affected affected have been directly contacted.

  • 2020 07 02 - 4 minutes service interruption occurred from 11:10AM EST to 11:14 EST
    Digesto application was unavailable and Digests delivery was delayed for Digests scheduled to run on 07 02 between 12:10PM EST and 2:59PM EST.

  • 2020 06 30 - Service interruption occurred at 2:18PM EST until 2:31PM EST due to server network connection issues.
    Digesto application was unavailable and Digests delivery was delayed for Digests scheduled to run on 06 30 between 2:00PM EST and 4:15PM EST.

  • 2020 06 25 - Service interruption occurred on Jun 25, 7:11 PM EST to 8:14PM EST due to server issues.
    Digesto application was unavailable and Digests delivery was delayed. For client with Digesto Personalization feature the service interruption varied and each client has been contacted individually with a report on delivery status.
    

  • 2020 02 24 - Interruption to Email Notifications Services
    On February 24, between 11:06PM EST and February 25th 3:41 PM EST
    Email notifications service - including Digesto notifications - have stoped
    sending emails during the service interruption time above-mentioned. Upon resolution, emails affected by the interruption where not processed retroactively.

    In addition to fixing the issue, the risk related to this type of interruption has been mitigated by improving the services with the addition of a backup email notifications server and additional email delivery monitoring alerts.

  • 2020 02 24 - Delayed Campaign Creation / Campaign Update
    On February 24, between 11:06PM EST and February 25th 9:40 AM EST.

    Digest processing activities where delayed. Upon resolution Digests have all been processed in a batch around 9:40 AM EST.

    Only one client was affected and has been proactively contacted by Digesto support.

    In addition to fixing the issue, the risk related to this type of interruption has been mitigated by improving the services with the addition of a backup email notifications server and additional email delivery monitoring alerts. Additional improvement are also planned for the next release.

  • 2018 01 09 - Digest delivery was interrupted for 8 hours between Jan 9th 2018, 7:31Pm to Jan 10th 2018 3:03 AM. Affected 6 Digests.

  • 2016 11 22 - 18 Digest schedules delivery got delayed on Nov 22 2016 5:21 PM EST.

  • 2016 10 21 - Digesto application unaccessible to certain users from the East Coast caused by DDoS attack on DNS that. On October 21 2016.

  • 2016 02 08 - Intermittent services interruption occurred on Feb 8 2016 4:00PM EST to Feb 9th 12:00PM EST.

  • 2016 02 03 - Intermittent services interruption occurred on Feb 3 2016 10:00AM EST to 5:00PM EST.

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